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Terms and Conditions
Effective Date: July 13, 2026
La Estancia Steakhouse provides restaurant services, reservation assistance, customer communications, promotional offers, SMS messaging, and phone call services. Please read these Terms and Conditions carefully before using our website, joining our messaging program, making a reservation, placing an order, or using our services.
SMS Messaging and Phone Call Services
Types of Communications
La Estancia Steakhouse may contact customers through SMS text messages and phone calls for the following purposes:
SMS Messages
• Reservation confirmations, reminders, and updates
• Waitlist and table availability notifications
• Order confirmations and pickup updates
• Customer service communications
• Restaurant announcements and operating-hour updates
• Special events and holiday dining information
• Promotional offers, discounts, coupons, and marketing campaigns
• Requests for customer feedback
• Important or urgent service notifications
Phone Calls
• Reservation confirmations and coordination
• Updates concerning reservations, orders, or special events
• Customer service and support
• Responses to customer inquiries
• Feedback and quality-assurance calls
• Promotional offers and restaurant announcements
Communication Frequency
SMS message frequency may vary, but customers will generally receive no more than four promotional messages per month. Additional transactional messages may be sent when necessary to respond to a customer request, confirm a reservation, provide an order update, or communicate important information about restaurant services.
Phone-call frequency may vary based on the customer’s interaction with the restaurant, reservation activity, order status, or request for assistance.
SMS Opt-In and Consent
Customers may join the La Estancia Steakhouse SMS program by completing an online consent form, selecting the SMS consent checkbox, submitting their telephone number through an approved registration form, or texting the designated opt-in keyword to our business number when that option is available.
By providing your mobile telephone number and expressly consenting to receive messages, you agree to receive recurring automated or manually initiated marketing and informational text messages from La Estancia Steakhouse.
Consent to receive marketing messages is not a condition of purchasing food, making a reservation, or receiving restaurant services.
Your consent applies only to La Estancia Steakhouse. Mobile information and SMS consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.
SMS Confirmation Message
After successfully joining our SMS program, you may receive a confirmation message similar to the following:
“Welcome to La Estancia Steakhouse text alerts. Receive restaurant news, special offers, and promotions. Message frequency varies, up to 4 promotional messages per month. Message and data rates may apply. Reply HELP for help or STOP to cancel.”
How to Opt Out
You may unsubscribe from promotional text messages at any time by replying:
STOP
After submitting a valid opt-out request, you may receive one final confirmation message stating that you have been unsubscribed. After that confirmation, you will no longer receive promotional SMS messages unless you enroll again.
You may also use other recognized opt-out keywords, including:
• CANCEL
• END
• QUIT
• UNSUBSCRIBE
You may request removal from our telephone marketing list by:
• Informing our representative during a phone call
• Calling La Estancia Steakhouse at 972-600-8181
• Emailing mailto:laestanciasteakhouse3644@gmail.com and requesting removal from promotional calls or messages
Opting out of marketing communications does not prevent La Estancia Steakhouse from contacting you in response to a request you initiated or concerning an active reservation, transaction, order, or customer-service matter.
Help and Customer Support
For help with our SMS program, reply:
HELP
You may also contact us at:
La Estancia Steakhouse
3644 Irving Mall
Irving, Texas 75062
Phone: 972-600-8181
Email: mailto:laestanciasteakhouse3644@gmail.com
Message and Data Rates
Message and data rates may apply according to the terms of your mobile telephone plan.
La Estancia Steakhouse does not charge customers for joining the SMS program, but your wireless carrier may charge you for sending or receiving messages. Standard telephone charges may also apply to calls.
You are responsible for all charges imposed by your wireless provider. La Estancia Steakhouse is not responsible for carrier charges, roaming fees, data charges, or other mobile-service expenses.
Supported Carriers and Message Delivery
SMS message delivery is subject to your wireless carrier’s network availability and technical capabilities. Mobile carriers are not responsible for delayed or undelivered messages.
La Estancia Steakhouse does not guarantee that every message will be delivered and is not responsible for delayed, incomplete, or undelivered communications caused by:
• Network problems
• Carrier restrictions
• Incorrect telephone numbers
• Device settings
• Technical failures
• Internet interruptions
• Service-provider outages
• Circumstances outside our reasonable control
Eligibility and Telephone Number Responsibility
You must be at least 18 years old or have the permission of a parent or legal guardian to join our promotional SMS program.
By providing a telephone number, you represent that:
• The number belongs to you or you are authorized to use it
• The information you provided is accurate
• You are authorized to consent to communications at that number
You must notify La Estancia Steakhouse or unsubscribe before transferring, canceling, or changing your mobile number. You are responsible for any communications sent before we receive notice that your number has changed.
Restaurant Services
La Estancia Steakhouse offers dining, food, beverage, reservation, takeout, catering, promotional, and related restaurant services.
Restaurant hours, menus, availability, pricing, promotions, and services may change without prior notice.
We reserve the right to:
• Refuse service when permitted by law
• Limit quantities or availability
• Modify or discontinue menu items
• Substitute unavailable ingredients when appropriate
• Correct menu, pricing, or promotional errors
• Establish reasonable restaurant rules
• Remove individuals whose conduct is unsafe, disruptive, threatening, abusive, or unlawful
Reservations
Reservations are subject to availability and are not guaranteed until confirmed by La Estancia Steakhouse.
Customers are responsible for providing accurate information, including:
• Customer name
• Telephone number
• Email address, when requested
• Number of guests
• Reservation date and time
• Special requests or accessibility needs
A reservation may be released when the customer arrives late and does not contact the restaurant. The grace period may vary depending on restaurant capacity, holidays, special events, and customer demand.
Large-party reservations, holiday reservations, private dining, or special events may require:
• A credit-card authorization
• A deposit
• A minimum purchase
• A preset menu
• A service charge
• A cancellation agreement
Any special reservation requirements will be communicated before confirmation.
Cancellations and Reservation Changes
We understand that plans may change. Customers should contact La Estancia Steakhouse as soon as possible to cancel or modify a reservation.
Cancellation terms for large parties, holidays, private events, catering orders, or specially arranged services may be stated separately in the reservation confirmation, invoice, proposal, or written agreement.
Deposits and advance payments may be nonrefundable when food, staffing, equipment, or restaurant space has already been reserved or purchased for the customer.
Changes requested with insufficient notice may not be accepted and may result in additional charges or loss of a deposit.
Walk-Ins and Wait Times
Walk-in guests are served based on availability. Estimated wait times are provided as a courtesy and are not guaranteed.
Wait times may change because of:
• Party size
• Table availability
• Guest dining times
• Staffing levels
• Holidays
• Special events
• Unexpected operating conditions
Joining a physical or electronic waitlist does not guarantee immediate seating or a specific table.
Menu, Pricing, and Availability
Menu descriptions, photographs, prices, ingredients, and availability may change without notice.
Prices displayed on our website, social media, advertisements, third-party platforms, or printed materials may not include:
• Sales tax
• Gratuity
• Service charges
• Delivery fees
• Catering charges
• Holiday or special-event pricing
• Optional add-ons
In the event of a pricing or typographical error, La Estancia Steakhouse reserves the right to correct the error and charge the accurate price before completing the transaction.
Promotional Offers and Coupons
Promotional offers are subject to the specific conditions stated in the advertisement, coupon, email, or text message.
Unless otherwise stated:
• Offers cannot be combined with other promotions
• Offers have no cash value
• Offers may be limited to one per table, party, transaction, or customer
• Offers must be presented before payment
• Expired offers will not be accepted
• Alcohol, taxes, gratuities, service charges, catering, holidays, and special events may be excluded
• Offers are subject to availability
• Screenshots, altered coupons, copied codes, or fraudulent reproductions may be rejected
La Estancia Steakhouse may modify, suspend, or cancel a promotion when necessary, subject to applicable law.
Payments
La Estancia Steakhouse may accept cash, credit cards, debit cards, gift cards, and other approved payment methods.
Payment is due when services are provided unless a separate written agreement states otherwise.
Customers are responsible for:
• All food and beverages ordered
• Applicable taxes
• Authorized service charges
• Gratuities selected by the customer
• Damage caused by the customer or members of the customer’s party
• Any additional services requested and approved
We may request identification or payment verification when reasonably necessary to prevent fraud or unauthorized transactions.
Gratuities and Service Charges
Gratuities may be voluntary unless a clearly disclosed service charge or automatic gratuity applies to a particular party, event, catering order, or reservation.
Any automatic gratuity, service charge, administrative fee, or event fee will be disclosed on the applicable menu, agreement, confirmation, or receipt.
Food Allergies and Dietary Restrictions
Customers with food allergies, sensitivities, religious dietary requirements, or other dietary restrictions should inform a manager before ordering.
Although we make reasonable efforts to accommodate requests, our kitchen handles common allergens, including but not limited to:
• Milk
• Eggs
• Wheat
• Soy
• Peanuts
• Tree nuts
• Fish
• Shellfish
• Sesame
We cannot guarantee that any menu item is completely free from allergens or cross-contact.
Customers with severe or life-threatening allergies should carefully consider these limitations before ordering.
Alcoholic Beverages
Alcoholic beverages will be sold and served only in accordance with applicable law.
Valid government-issued identification may be required. La Estancia Steakhouse reserves the right to refuse alcohol service to any person who:
• Is under the legal drinking age
• Cannot provide acceptable identification
• Appears intoxicated
• Attempts to purchase alcohol for a minor
• Engages in unsafe or disruptive conduct
Customers must consume alcohol responsibly and arrange safe transportation when necessary.
Customer Conduct
Customers and guests must behave in a respectful and lawful manner.
La Estancia Steakhouse may refuse service or require a person to leave for conduct including:
• Harassment or threats
• Fighting or violence
• Unsafe behavior
• Excessive intoxication
• Damage to restaurant property
• Disruption of restaurant operations
• Violation of applicable laws
• Mistreatment of employees or other customers
The customer responsible for a reservation may be held responsible for the conduct of the customer’s guests.
Website Use
The La Estancia Steakhouse website and its contents are provided for general informational and commercial purposes.
You may not:
• Use the website for unlawful purposes
• Attempt to access restricted systems
• Introduce viruses, malware, or harmful code
• Copy or exploit website content for unauthorized commercial use
• Misrepresent your identity
• Submit false reservations or fraudulent information
• Interfere with website operation or security
Intellectual Property
The La Estancia Steakhouse name, logos, photographs, menus, graphics, designs, promotional materials, and original website content are owned by or licensed to La Estancia Steakhouse and are protected by applicable intellectual-property laws.
Nothing in these Terms grants permission to reproduce, distribute, modify, or commercially use our intellectual property without written authorization.
Third-Party Services and Links
Our website may contain links to third-party websites, ordering platforms, reservation systems, payment processors, social-media pages, maps, or delivery services.
La Estancia Steakhouse does not control and is not responsible for the availability, content, security, privacy practices, fees, or actions of third-party services.
Your use of a third-party platform may be governed by that provider’s separate terms and policies.
Privacy
Information collected through our website, reservation system, forms, orders, SMS program, or customer communications will be handled according to our Privacy Policy.
Mobile information, telephone numbers, SMS opt-in information, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.
Information may be provided to service providers only when reasonably necessary to operate our website, process transactions, provide messaging services, manage reservations, deliver requested services, comply with law, or protect legal rights.
Please review our separate Privacy Policy for additional information about how we collect, use, store, and protect personal information.
Disclaimer and Limitation of Liability
Restaurant services, website content, promotions, and communications are provided on an “as available” basis to the extent permitted by law.
La Estancia Steakhouse is not responsible for losses caused by circumstances outside its reasonable control, including:
• Utility interruptions
• Severe weather
• Government orders
• Public emergencies
• Equipment failure
• Supply shortages
• Internet or telecommunications outages
• Third-party platform failures
• Acts of God
• Other unexpected events
To the maximum extent permitted by law, La Estancia Steakhouse will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, communications, promotions, or services.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless La Estancia Steakhouse, its owners, employees, agents, contractors, and service providers from claims, damages, liabilities, costs, or expenses arising from:
• Your unlawful conduct
• Your violation of these Terms
• Fraudulent or unauthorized use of our services
• Damage caused by you or members of your party
• Your infringement of another person’s rights
Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any legal proceeding arising from these Terms or the services of La Estancia Steakhouse shall be brought in a court of competent jurisdiction located in Dallas County, Texas, unless applicable law requires otherwise.
Changes to These Terms
La Estancia Steakhouse may update these Terms and Conditions periodically.
Changes will become effective when the updated version is posted on our website, unless another effective date is stated. Continued use of our website or services after an update constitutes acceptance of the revised Terms to the extent permitted by law.
Contact Information
Questions about these Terms and Conditions may be directed to:
La Estancia Steakhouse
3644 Irving Mall
Irving, Texas 75062
Phone: 972-600-8181