Privacy Policy

Effective Date: July 13, 2026

Last Updated: July 13, 2026

1. Introduction

La Estancia Steakhouse (“we,” “our,” or “us”) is a restaurant located in Irving, Texas, dedicated to providing dining, reservation, takeout, catering, promotional, and customer-service communications.

This Privacy Policy explains how we collect, use, protect, retain, and handle your personal information when you interact with us through our website, restaurant, reservation services, online forms, telephone communications, email, text messaging program, social-media accounts, or other services.

By using our website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Types of Information Collected

We may collect the following types of personal information:

    •    Full name

    •    Email address

    •    Telephone or mobile number

    •    Reservation information

    •    Number of guests

    •    Reservation date and time

    •    Order and transaction information

    •    Billing and payment information

    •    Dining preferences

    •    Food-allergy or dietary information voluntarily provided by you

    •    Special requests

    •    Customer-service communications

    •    Feedback and survey responses

    •    Marketing and SMS consent records

    •    Communication preferences

    •    Website usage and device information

    •    Internet Protocol address

    •    Browser type and operating system

    •    Information voluntarily submitted through our website, forms, telephone calls, emails, or social-media pages

We do not intend to collect sensitive personal information unless it is reasonably necessary to provide a service requested by you.

3. How Information Is Collected

We may collect personal information directly from you through:

    •    Online reservation or contact forms

    •    SMS registration and consent forms

    •    Telephone reservations and inquiries

    •    In-person restaurant interactions

    •    Online or telephone orders

    •    Email communications

    •    Customer-service requests

    •    Promotional sign-up forms

    •    Surveys and feedback requests

    •    Social-media communications

    •    Catering or private-event inquiries

    •    Payment and transaction processing

    •    Website cookies and similar technologies

We may also receive limited information from service providers that assist us with reservations, payments, website hosting, communications, marketing, analytics, or restaurant operations.

4. Purpose of Data Collection

We collect and use personal information to:

    •    Provide and manage restaurant services

    •    Process reservations and orders

    •    Coordinate catering or private-event services

    •    Process payments and transactions

    •    Communicate with you about reservations, orders, inquiries, or service needs

    •    Send reservation confirmations, reminders, and updates

    •    Send restaurant announcements and operating-hour updates

    •    Provide customer service and respond to requests

    •    Send promotional offers and marketing messages when you have provided appropriate consent

    •    Administer our SMS messaging program

    •    Maintain opt-in and opt-out records

    •    Personalize and improve the customer experience

    •    Analyze website and restaurant-service performance

    •    Prevent fraud, misuse, or unauthorized transactions

    •    Maintain business and transaction records

    •    Comply with legal, tax, accounting, and regulatory requirements

    •    Protect the safety, property, and legal rights of our customers, employees, and business

5. SMS Messaging and Consent

When you voluntarily provide your mobile telephone number and expressly agree to receive text messages, you consent to receive recurring SMS messages from La Estancia Steakhouse.

Messages may include:

    •    Reservation confirmations and reminders

    •    Waitlist and table-availability notifications

    •    Order confirmations and updates

    •    Customer-service messages

    •    Restaurant announcements

    •    Holiday and special-event information

    •    Discounts, coupons, promotional offers, and marketing messages

Promotional SMS message frequency may vary, generally up to four promotional messages per month. Additional transactional or customer-service messages may be sent when necessary to respond to a request, reservation, or active transaction.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing food, making a reservation, or receiving restaurant services.

You may opt out of promotional text messages at any time by replying:

STOP

After opting out, you may receive one final confirmation message. You will not receive additional promotional messages unless you enroll again.

For assistance, reply:

HELP

You may also contact us by calling 972-600-8181 or emailing mailto:laestanciasteakhouse3644@gmail.com.

6. Mobile Information and SMS Data Sharing

La Estancia Steakhouse does not sell, rent, trade, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers in support services, such as customer service, reservation processing, payment processing, website hosting, and text-message delivery, is permitted only when reasonably necessary to provide the requested service.

All other use-case categories exclude text-messaging originator opt-in data and consent. This information will not be shared with third parties.

7. Marketing Communications

When permitted by law and based on your preferences or consent, we may use your contact information to send:

    •    Restaurant promotions

    •    Discounts and coupons

    •    Special-event announcements

    •    New menu or service announcements

    •    Holiday dining information

    •    Customer surveys

    •    Other restaurant-related marketing communications

You may unsubscribe from email marketing by using the unsubscribe option included in the email or by contacting us directly.

You may unsubscribe from promotional text messages by replying STOP.

Opting out of marketing communications does not prevent us from contacting you regarding an active reservation, order, transaction, inquiry, or customer-service matter.

8. Payment Information

When you make a payment, your payment information may be processed by our payment processor, point-of-sale provider, bank, or another authorized financial-service provider.

La Estancia Steakhouse may not directly store complete credit- or debit-card numbers when payments are processed through third-party payment systems.

Payment providers maintain their own privacy and security practices. We encourage you to review their applicable privacy policies when appropriate.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

    •    Operate website features

    •    Remember user preferences

    •    Understand how visitors use the website

    •    Measure website performance

    •    Improve content and functionality

    •    Support advertising or promotional campaigns

    •    Detect security or technical problems

Cookies are small files stored on your device or browser. You may adjust your browser settings to reject or limit cookies. Disabling cookies may affect the operation of certain website features.

10. Data Security Measures

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, loss, or destruction.

These measures may include:

    •    Secure website connections and data transmission

    •    Restricted access to personal information

    •    Password-protected business systems

    •    Staff training concerning customer confidentiality

    •    Secure payment-processing systems

    •    Service-provider security requirements

    •    Periodic security reviews and updates

    •    Reasonable record-retention and disposal practices

However, no website, electronic transmission, communication system, or storage method can be guaranteed to be completely secure.

Although we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. Data Sharing and Disclosure

La Estancia Steakhouse does not sell or rent personal information.

We may disclose limited personal information to service providers that perform business functions on our behalf, including:

    •    Website-hosting providers

    •    Reservation platforms

    •    Payment processors

    •    Point-of-sale providers

    •    SMS and communication providers

    •    Email-service providers

    •    Customer-service systems

    •    Marketing platforms

    •    Analytics providers

    •    Professional advisers

    •    Technology and security providers

These providers may access information only as reasonably necessary to provide their services and are expected to protect the information according to applicable contractual and legal requirements.

We may also disclose information:

    •    When required by law, subpoena, court order, or legal process

    •    To respond to lawful requests from government authorities

    •    To investigate fraud, security incidents, or illegal activity

    •    To enforce our agreements and policies

    •    To protect the safety, property, rights, or interests of La Estancia Steakhouse, our customers, employees, or others

    •    In connection with a merger, sale, restructuring, financing, or transfer of business assets

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, social-media platforms, reservation systems, delivery platforms, payment services, maps, or other external services.

La Estancia Steakhouse does not control and is not responsible for the privacy, security, content, or data practices of third parties.

This Privacy Policy does not apply to information collected directly by third-party services.

You should review the privacy policy of each third-party platform before providing personal information.

13. Social-Media Platforms

La Estancia Steakhouse may maintain accounts on third-party social-media platforms.

When you communicate with us through a social-media platform, that platform may collect and process your information according to its own privacy policy and settings.

Information you publish publicly on social media may be visible to other users. You should avoid posting confidential or sensitive personal information in public comments or messages.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

    •    Provide restaurant services

    •    Complete transactions

    •    Maintain reservation and order records

    •    Administer customer communications

    •    Maintain SMS consent and opt-out records

    •    Resolve disputes

    •    Prevent fraud

    •    Enforce agreements

    •    Satisfy legal, tax, accounting, insurance, and regulatory obligations

Retention periods may vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

15. User Privacy Rights

Subject to applicable law, you may have the right to:

    •    Request access to personal information we maintain about you

    •    Request correction of inaccurate or incomplete information

    •    Request deletion of certain personal information

    •    Request information about how your data is used

    •    Opt out of marketing communications

    •    Withdraw SMS marketing consent

    •    Request that we update your communication preferences

    •    Request information regarding certain disclosures of personal information

Some requests may be limited by legal, security, transaction-record, or operational requirements.

To submit a privacy request, contact us using the information listed below. We may need to verify your identity before processing the request.

16. Children’s Privacy

Our website and promotional messaging program are not directed toward children under 13 years of age.

We do not knowingly collect personal information online from children under 13 without appropriate parental or legal-guardian consent.

If we learn that we have collected personal information from a child under 13 without proper consent, we will take reasonable steps to delete it.

17. Food Allergy and Dietary Information

Customers may voluntarily provide information regarding food allergies, sensitivities, dietary preferences, accessibility needs, or special accommodations.

We use this information only to evaluate or attempt to accommodate the customer’s request.

Because our restaurant handles common allergens and cannot guarantee the absence of cross-contact, providing allergy information does not create a guarantee that a menu item will be completely allergen-free.

18. Business Transfers

If La Estancia Steakhouse is involved in a sale, merger, acquisition, reorganization, financing, bankruptcy, or transfer of all or part of its business, personal information may be transferred as part of that transaction.

Any successor entity will be expected to handle personal information consistently with this Privacy Policy and applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

    •    Our business practices

    •    Website features

    •    Communication services

    •    Legal requirements

    •    Technology

    •    Operational or security practices

Changes become effective when the updated Privacy Policy is posted on our website unless a different effective date is stated.

We encourage customers to review this page periodically.

Your continued use of our website or services after an update constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.

20. Contact Information

For questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, contact:

La Estancia Steakhouse

3644 Irving Mall

Irving, Texas 75062

Phone: 972-600-8181

laestanciasteakhouse3644@gmail.com